International Accommodation Specialists


The expostay.com website is provided to assist customers in gathering travel information and book available accommodation, and other services offered by expostay.com. The website can only be used by you if you accept the terms and conditions unconditionally. If you access or use this website in any way, you agree to be bound by the Terms and Conditiions. Please read the Terms and Conditions carefully. If you do not accept these Terms and Conditions please do not use the Website. Your continued use of the Website signifies/implies your acceptance of the updated or modified Terms and Conditions.

1. Use of site:

As a condition of the use of this Website, you warrant that you are at least 18 years of age and possess the legal authority to create a binding legal obligation. You will use the website according to this Agreement, and you will only use the Website to make legitimate reservations for you or for any other person for whom you are legally authorized to act. All information supplied on this Website is true, accurate, current and complete.

The Website may only be used to browse its content, make legitimate bookings and payments, and shall not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent purchases. This Website and the content provided in the Website may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed.

Unauthorized use of the Website and/or the materials contained on the Website may violate applicable copyright, trademark or other intellectual property laws or other laws.

We retain the right at our sole discretion to deny access to anyone to this website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

2. Our rights:

We reserve the right to:

1. Modify or withdraw, temporarily, or permanently, the Website (or parts there of) with or without notice and the user confirms that we shall not be liable to the user or any third party for any modification to or withdrawal of the Website; and/ or

2. Change these conditions from time to time and any users continued use of the Website or any part there of following such change shall be deemed to be an acceptance of such change. It is the user’s responsibility to check regularly to determine whether the Conditions have been changed. If the user does not agree to any change of the Conditions then they must immediately stop using the Website.

3. We shall use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. No user will be eligible for any compensation because any part of the Website is usable or because of a failure, suspension or withdrawal of all or part of the Website
due to circumstances out of our control.

3. Prohibited activities

The content and information of this Website – including, but not limited to, price and availability of travel services, as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you make limited copies of your travel itinerary, and all related documents, for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products or services obtained from or through this Website. Additionally you agree not to:

1. use this Website or its contents for any commercial purpose;

2. make any speculative, false or fraudulant reservation or any reservation in anticipation of demand

3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission

4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website

5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure

6. deep-link to any portion of the Website (including without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

4. Links to third parties

This Website may contain HYPERLINKS to websites operated by parties other than EXPOSTAY. Such Hyperlinks are provided for your reference only. We do not control such websites, and are not responsible for their contents, or the privacy or other practices of such websites.

Furthermore, it is your responsibility to ensure that whatever links you select, or software you download, whether from this Website, or other websites, are free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Expostay.com is not responsible for the privacy practices or policies or content of the other sites (third parties). If you have concerns about how other websites might collect and use information about you, be sure to read that website’s own privacy policy.

5. Software available on this website

Please note that all Software, including and without limitation all HTML code and programming, contained on this website, is owned by expostay.com/OUTBOUND TRAVEL and TRADE. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil, and criminal penalties. Violators will be prosecuted to the maximum extent possible.

6. Cookies and other web technologies

What is a cookie? - A string of information that a website transfers to the cookie file of the browzer on your computer’s hard disk so that the website can remember who you are.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime”of the cookie, and a value, usually a randomly generated unique number.

Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

The expostay.com website uses cookies to keep the “session id” of the viewer. Our Cookies do not pose any threat to the user – and in general cookies do not do so. The cookie will expire at the end of a “session”- after there was no activity after a certain lapse of time.

You can always choose not to receive a cookie file by enabling your Web browzer to refuse cookies or to prompt you before accepting a cookie. Please note that if you refuse to accept cookies from expostay.com you may not be able to access many of the travel tools, and booking process offered by expostay.com

7. Privacy  Policy

When you are using the Website, we may ask you for some personal information. You are at all times free to decide whether you wish to pass on this information to us or not. However some of the services that we are able to provide to you, will not be available without the information requested.

Personal information will be requested when the viewer:

1. enquires about a booking/ travel product / accommodation / service

2. submits reservation forms

3. provides us with feedback about the Website AND the Service

4. registers to receive the newsletter

Information you enter into our website or give us in any other way will be stored. This includes the information which can identify you, contact numbers, billing information etc. We might also enquire about your travel preferences, meal requests, seat, hotel rental program information and ticketing options.

a. We may also share information with our Parent Company, affiliates, joint ventures, or other companies under common control, where it my be used to provide joint services or for such purposes as statistics, marketing, strategic decision making, customer reviews, identifying customer trends, customer verification, fraud prevention and security.

b. When you register to receive the newsletter, and product emails from us, we will hold your e-mail address in our database and send you information regarding the products. You may let us know if you do not want to receive the information or newsletter by emailing: info@expostay.com

c. We may also collcect technical information about your computer when you visit the Expostay Website. This may include your IP addres, operating system, web browser software, screen resolution, and referring web site.

d. When you book a product with us, we will hold the information that you submit to process your booking. You should expect to receive e-mail confirmation from us shortly after completing your booking request, and then again you should expect to receive e-mails after various stages of booking, quotes, confirmation and payments. In addition we may call you if necessary to fulfil the service offered to you.

e. Information you provide may be passed on to third parties as necessary to provide the services requested. These parties may also be located outside of South Africa.

f. If you submit your feedback about our services to us, we will use the information submitted to improve our services and it can also be used for statistical purposes.

g. expostay.com uses sensitive billing information – cardholder name, credit card number, and expiry date, for the purpose of completing the travel purchases you conduct on our site. Other information about you we use for the following purposes: to manage your account, process bills, provide travel notifications, to communicate with you in general, to respond to questions and comments, measure interest in and improve our products, services and Web site.

h. You will be asked to complete a feedback form/note/memo after using our services, and this content can be displayed publicly. We may use the public content to develop ratings, personlize site views, and market our products.

i. We share your information with the following entities:


  • Suppliers, such as hotel, airline, cruise, or car rental companies who fulfill your travel reservations.
  • Third party vendors: who provide services or functions on our behalf, including credit card processing, marketing. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Companies within the expostay.com family. i.e. OUTBOUND TRAVEL and TRADE.


We may also share your information:

  • In response to court orders, subpoenas, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of expostay.com, our customers, or others; and in connection with our Terms and Conditions and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We may also share anonymous information with third parties including advertisers and investors – for example, we may tell our advertisers the number of visitors a Web site receives or what are the most popular vacation destinations, or accommodation. This information does not contain any personal information and is used to develop content and services that you might find of interest.

8. Security Policy

1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

3. The Merchant does not have access to credit details.

4. Virtual Card Services continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

To read more about the General Terms and Conditions of expostay.com – click here >