International Accommodation Specialists

When you are using the Website, we may ask you for some personal information. You are at all times free to decide whether you wish to pass on this information to us or not. However some of the services that we are able to provide to you, will not be available without the information requested.

Personal information will be requested when the viewer:

  • enquire about a booking/ travel product / accommodation / service
  • submit reservation forms
  • provide us with feedback about the Website AND the Service
  • register to receive the newsletter
Information you enter into our website or give us in any other way will be stored. This includes the information which can identify you, contact numbers, billing information etc. We might also enquire about your travel preferences, meal requests, seat, hotel rental program information and ticketing options.

a. We may also share information with our Parent Company, affiliates, joint ventures, or other companies under common control, where it my be used to provide joint services or for such purposes as statistics, marketing, strategic decision making, customer reviews, identifying customer trends, customer verification, fraud prevention and security.

b. When you register to receive the newsletter, and product emails from us, we will hold your e-mail address in our database and send you information regarding the products. You may let us know if you do not want to receive the information or newsletter by emailing: info@expostay.com

c. We may also collcect technical information about your computer when you visit the Expostay Website. This may include your IP addres, operating system, web browser software, screen resolution, and referring web site.

d. When you book a product with us, we will hold the information that you submit to process your booking. You should expect to receive e-mail confirmation from us shortly after completing your booking request, and then again you should expect to receive e-mails after various stages of booking, quotes, confirmation and payments. In addition we may call you if necessary to fulfil the service offered to you.

e. Information you provide may be passed on to third parties as necessary to provide the services requested. These parties may also be located outside of South Africa.

f. If you submit your feedback about our services to us, we will use the information submitted to improve our services and it can also be used for statistical purposes.

g. Expostay.com uses sensitive billing information – cardholder name, credit card number, and expiry date, for the purpose of completing the travel purchases you conduct on our site. Other information about you we use for the following purposes: to manage your account, process bills, provide travel notifications, to communicate with you in general, to respond to questions and comments, measure interest in and improve our products, services and Web site.

h. You will be asked to complete a feedback form/note/memo after using our services, and this content can be displayed publicly. We may use the public content to develop ratings, personlize site views, and market our products.

i. We share your information with the following entities:

  • Suppliers, such as hotel, airline, cruise, or car rental companies who fulfill your travel reservations.
  • Third party vendors: who provide services or functions on our behalf, including credit card processing, marketing. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Companies within the EXPOSTAY family. Outboundtravel, etc.

We may also share your information:

  • In response to court orders, subpoenas, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of Expostay.com, our customers, or others; and in connection with our Terms and Conditions and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We may also share anonymous information with third parties including advertisers and investors – for example, we may tell our advertisers the number of visitors a Web site receives or what are the most popular vacation destinations, or accommodation. This information does not contain any personal information and is used to develop content and services that you might find of interest.